Terms of use

1. About us

Travel Mate is run by Daniel Ince, a sole trader based in the United Kingdom. You can contact us at asktravelmatebusiness@gmail.com or Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.

2. Who can use Travel Mate

You must be 18 or over to use Travel Mate or create an account. Each account is for one person. Keep access to your email (and Google account, if you use it) secure, because that's how you sign in.

3. What Travel Mate is

Travel Mate helps you find holiday ideas. It suggests destinations, gives information such as typical weather and costs, plans trips and watches flight prices. Travel Mate is in a free beta: features, limits and what's free may change, and parts of it may sometimes be unavailable.

4. Please check before you book

Travel Mate uses artificial intelligence and data from other sources. It can be wrong, out of date or incomplete, including about prices, opening times, weather, safety, visas and entry rules. It isn't professional travel, legal, medical or financial advice.

• Always check the UK government's foreign travel advice at gov.uk/foreign-travel-advice before you travel.
• Check entry requirements, visas and passport validity with official sources.
• Confirm prices and details with the airline, hotel or booking site before you pay.
• Make sure you have suitable travel insurance.

5. Bookings and booking links

Travel Mate doesn't sell flights, hotels or holidays. Links marked "Ad" take you to partner sites (such as Aviasales), and we may earn a commission if you book. This doesn't change the price you pay. Any booking is a contract between you and that company, on their terms; we're not responsible for their prices, availability, service or refunds. Prices shown on Travel Mate, including price alerts, are a guide and may have changed by the time you click.

6. Fair use

To keep Travel Mate working well for everyone, please don't:

• use bots, scrapers or automated tools, or try to get around usage limits or the security check;
• try to break, overload or gain unauthorised access to Travel Mate or other people's accounts;
• use Travel Mate for anything illegal, harmful or misleading;
• copy or resell Travel Mate's content or service.

We set reasonable limits on how much you can use, for example messages per day. These may change.

7. Your reviews and content

You own the reviews and other content you post. By publishing a review, you let us show it on Travel Mate and use it to work out destination ratings, for as long as it's published. Reviews must be honest, based on your own experience, and must not be offensive, defamatory, unlawful, or contain other people's personal information or advertising. We can remove reviews that break these rules or that are reported to us, and we may suspend accounts that keep breaking them.

8. Our content

Travel Mate's design, text, software and branding belong to us or our licensors. You can use Travel Mate for your own personal, non-commercial trip planning. Maps are provided by Mapbox and OpenStreetMap contributors.

9. Premium and payments

During the free beta, signed-in users get Premium features at no cost. If we start charging, we'll tell you the price and terms first, and you'll only pay if you choose to.

10. Our responsibility to you

We provide Travel Mate with reasonable care and skill. Because it's a free service in beta, it's provided "as is", and we can't promise it will always be available, error-free or suitable for every trip.

We're not responsible for losses caused by relying on information without checking it as described in section 4, for the acts of booking sites or other third parties, for losses we couldn't reasonably have foreseen, or for business losses (Travel Mate is for personal use).

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited under the law, and nothing affects your legal rights as a consumer.

11. Ending your use

You can stop using Travel Mate and delete your account at any time from your profile. We may suspend or close an account that seriously or repeatedly breaks these terms, and we may change or stop parts of the service. If we close Travel Mate, we'll give reasonable notice where we can.

12. Changes to these terms

We may update these terms, for example when we add features. We'll change the date at the top, and tell you about important changes before they apply. If you don't agree, you can delete your account.

13. Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims in your local courts. If something goes wrong, please contact us first at asktravelmatebusiness@gmail.com and we'll try to sort it out.